Technical Support

Last updated: May 2, 2026

Welcome to Ainox. This page covers product overview, frequently asked questions, and contact information to help you get the most out of the Ainox app and its companion smart recorder. If your issue is not resolved here, please reach out using the contact details at the bottom.

1. Product Overview

Ainox is a mobile companion app for our smart recorder hardware, developed and operated by Shenzhen Xinyun Zhilian Technology Co., Ltd. Core capabilities include:

• Bluetooth pairing and device management (battery, firmware, serial number, storage, etc.);
• Recording control and two-way audio file synchronization;
• Large-language-model-based meeting summaries with multiple templates;
• Knowledge-base storage and management of summaries and notes;
• Agents for deep reasoning, information retrieval, and content generation;
• Sharing and exporting of audio and notes.

2. System and Device Requirements

• iOS 14.0 or later / Android 8.0 or later;
• Bluetooth must be enabled and the relevant system permissions granted to Ainox;
• A stable internet connection is required for AI summaries and cloud sync.

3. Pairing Your Device

For first-time use, please follow these steps to pair your recorder:

• Open the Ainox app and tap the recorder icon in the top-right corner of the home screen;
• Select "Add Device";
• Choose your device from the search results and wait for the Bluetooth pairing to complete;
• Once paired, you can view the recorder's status on the device info page.

If the device is not detected, ensure that the recorder is powered on with sufficient battery, and that Bluetooth permissions are enabled. You may also try restarting the app or removing the old Bluetooth pairing record in your system settings before retrying.

4. Recording and File Sync

Once your device is paired, you can use the app to start or stop recording, and audio files will be automatically synced when connected. If sync fails, please check:

• Whether Bluetooth is connected;
• Whether your phone has enough storage space;
• Whether Ainox has been granted storage permission;
• Whether the recorder is too far from your phone or there is significant electromagnetic interference.

5. AI Summaries

After recording, tap an audio file to open its detail page and generate a structured meeting summary. You can choose different templates (business meeting, project review, training session, etc.) to regenerate the summary, and export the result as TXT, DOCX, or PDF.

AI services depend on a stable network. If the connection is unstable, some functions may temporarily fail; please retry after the network is restored.

6. Account and Login

• Sign up / Log in: phone number, email, or WeChat third-party login;
• Reset password: on the login page, tap "Forgot password" and follow the prompts to receive an SMS or email verification code;
• Update profile: change your avatar and nickname under Me > Profile;
• Delete account: available under Me > Profile > More > Delete Account. Once deleted, account data cannot be recovered, so please proceed with care.

7. Subscriptions and Payments

Some advanced Ainox features require a paid subscription, supporting Apple in-app purchases, WeChat Pay, and Alipay. If you encounter issues such as charges that did not credit, missing orders, or refund queries, please email customer support with the following details so we can investigate:

• Registered phone number / email;
• Payment method (Apple ID / WeChat / Alipay);
• Order number or transaction screenshot;
• A short description of the issue.

8. App Permissions

Ainox may request the following system permissions during use. All permissions require your active consent and can be revoked at any time in your system settings:

• Bluetooth: pair, bind, and exchange data with the recorder;
• Microphone: voice input and audio recording;
• Camera / Photos: take or pick a photo for your avatar;
• Storage: read and write recordings and exported files;
• Notifications: device-status alerts and important messages;
• App list / Clipboard: share content to other apps and copy links.

Ainox does not request location permission and does not collect your location data.

9. Privacy and Data Security

We protect your personal information with measures such as encrypted transmission and storage, and least-privilege access. For details, please read:

• Ainox APP Privacy Policy
• Privacy Policy Summary
• Information Collection List
• Third-Party Sharing List
• Terms of Service

10. Feedback and Contact

If you encounter any issue or have suggestions, please reach out via the channels below — we generally respond within 15 business days:

• Customer support email: [email protected]
• Company: Shenzhen Xinyun Zhilian Technology Co., Ltd.
• Office address: Shenzhen, Guangdong, China

When reporting an issue, please include the app version, your device model and OS version, screenshots or screen recordings, and the steps to reproduce, so we can resolve it faster. Thank you for choosing Ainox.